What Is Mediloon? The Pharmacy Platform Explained Simply
The short answer: Mediloon is a digital platform for pharmacies. It connects the website, patient app, AI assistant, E-Rezept, CardLink, and further digital services within one shared system.
Your pharmacy remains the local pharmacy you already know. Mediloon simply provides the digital technology behind the scenes.
Mediloon is not a pharmacy
First things first: Mediloon is not itself a pharmacy.
Mediloon develops digital solutions for independent pharmacies. You still receive your medication from your pharmacy, advice still comes from the pharmaceutical staff, and responsibility for your care remains with the pharmacy.
What Mediloon does is make it easier to connect many digital processes with one another.
The pharmacy website: all the key information in one place
A modern pharmacy website lets patients find important information quickly and without detours.
That includes, for example:
- opening hours
- address and contact details
- the pharmacy's services
- ordering options
- Botendienst
- digital services
The website carries the name and appearance of the individual pharmacy. Mediloon provides the technology behind it.
The patient app: your own pharmacy on your smartphone
A pharmacy can also offer a branded patient app.
Depending on which features are enabled, patients can use it to:
- submit prescriptions
- enquire about products or medication
- manage orders
- choose collection or delivery
- stay in digital contact with their pharmacy
The app belongs to the individual pharmacy and is offered under its name and appearance.
Medi: the pharmacy's AI assistant
One part of the platform is Medi, the AI assistant.
Medi can answer typical questions — about opening hours, products, or the pharmacy's services, for instance. Simple enquiries can therefore be resolved more quickly.
One point matters here: Medi does not replace pharmaceutical advice. Medical and pharmaceutical decisions remain the task of qualified pharmacy staff.
The assistant is there above all to support frequent questions and digital processes.
E-Rezept: sending prescriptions to the pharmacy digitally
For many prescriptions, the E-Rezept replaces the classic paper prescription.
With Mediloon, digital prescription processes can be built into the pharmacy's website and patient app. Patients can therefore send their prescription to their pharmacy digitally and then choose collection or delivery, for example.
CardLink: E-Rezept with health card and smartphone
CardLink makes it possible to redeem E-Rezepte digitally using the electronic health card and an NFC-capable smartphone.
The health card is held against the smartphone. Once identification succeeds, the E-Rezepte available on the card can be transferred to a selected pharmacy.
Mediloon integrates CardLink into its digital pharmacy solutions.
Click & Collect: prepare online, collect on site
Collection on site can be prepared digitally too.
Patients can submit an order or a prescription enquiry digitally and then choose to collect it at the pharmacy.
That lets the pharmacy prepare the order before the patient arrives.
Botendienst: having medication delivered to your home
Many local pharmacies run their own delivery service.
Digital systems can support the organisation of that delivery. Depending on the configuration in use, orders can be assigned to the delivery service and delivery processes managed digitally.
Care therefore stays with the local pharmacy, while the order itself can conveniently be prepared digitally.
Data protection: especially important for health data
Pharmacies work with particularly sensitive personal data. Data protection and information security therefore play a central role in digital health solutions.
Mediloon works in a GDPR-compliant way and hosts pharmacy and patient data in Frankfurt am Main. No data is transferred to third countries.
How long does setup take?
Mediloon usually sets up the website and patient app within 14 days — from configuration to go-live.
Existing systems and merchandise management solutions are taken into account and connected to the new website and app.
The precise effort involved can depend on the technical prerequisites of the individual pharmacy.
What is Mediloon's goal?
The idea behind Mediloon is simple: pharmacies should not need several separate systems for website, patient app, AI assistant, E-Rezept, and Botendienst.
Instead, those functions are bundled into one shared platform.
For patients, that means simpler digital access to their own pharmacy. For pharmacies, it means fewer parallel systems and a more centralised digital workflow.
Mediloon at a glance
Mediloon is a digital platform for independent pharmacies. It connects, among other things:
- the pharmacy website
- a branded patient app
- the Medi AI assistant
- E-Rezept
- CardLink
- Botendienst
- and further digital functions
These building blocks work together inside one shared system instead of running as isolated tools.
Conclusion
With Mediloon, the pharmacy itself stays at the centre. Mediloon provides the digital infrastructure through which pharmacies can offer their patients modern services. In short: your pharmacy remains your pharmacy — Mediloon makes the digital route to it easier.
About Mediloon
Mediloon is a Leipzig-based healthtech company building digital infrastructure for German pharmacies — including E-Rezept integration, pharmacy apps, Click & Collect, Botendienst coordination, and the Medi AI assistant. This article is part of Mediloon's pharmacy digitalisation guide series. It is intended as general operational and regulatory information. For specific legal or compliance queries relating to AI systems in your pharmacy, consult your regional Apothekerkammer or a qualified legal advisor.