Your Own Pharmacy App: How Mediloon Equips Your Pharmacy Digitally

Your own pharmacy app instead of a platform listing

Anyone found through a search engine or a general pharmacy platform competes with other providers again with every new search.

A branded patient app, by contrast, creates direct access to your pharmacy. It sits on your customers' smartphones, carries your brand, and serves as a recurring digital touchpoint.

The decisive difference: the relationship forms between patient and pharmacy — not between patient and platform.

Mediloon offers precisely that model: the patient app is provided under the name and appearance of the individual pharmacy.

What your own pharmacy app can do

A modern pharmacy app should be more than a digital business card.

With Mediloon, various pharmacy functions can be bundled inside one shared patient app.

Sending E-Rezepte digitally

Patients can forward E-Rezepte to their pharmacy digitally. Depending on the process, they can then choose whether to collect their medication or have it delivered.

At Mediloon the E-Rezept functions are part of the shared platform and connected to further digital services such as CardLink and Botendienst.

Click & Collect: order online, collect on site

With Click & Collect, patients can prepare orders digitally and then collect them at the pharmacy.

For the pharmacy team, that means cases can be handled before the visit. For patients, it shortens the wait on site.

Click & Collect is integrated into the Mediloon platform and does not have to run as a fully separate system.

Organising Botendienst digitally

Your own delivery service can be tied into digital ordering processes as well. Orders can be assigned to the delivery service and delivery processes managed in a structured way.

Which detailed features are available — live driver tracking, for instance — depends on the particular Mediloon configuration.

Push notifications: communicating directly with patients

Your own app opens up another important communication channel: push notifications.

Depending on which feature is enabled, pharmacies can use it to flag orders ready for collection, service information, or other relevant notices.

The advantage over classic advertising channels is that the communication runs directly through the pharmacy's own app.

One brand across app and website

At Mediloon, the app does not stand on its own. It is part of a platform that brings together website, patient app, AI assistant, E-Rezept, CardLink, and Botendienst.

Digital touchpoints can therefore be designed more consistently.

A patient can, for example, read up on the website, then submit a prescription through the app, and use the pharmacy's digital functions for any questions — all under the same brand.

Medi: AI support inside the digital platform

With Medi, Mediloon also offers an AI assistant for pharmacies.

It can support recurring questions and digital processes — information on opening hours, products, or services, for instance.

One rule applies throughout: AI does not replace pharmaceutical advice. Medical and pharmaceutical responsibility remains with the pharmacy staff.

One system instead of many separate solutions

Many pharmacies currently use different providers for:

That can create additional coordination and maintenance effort.

Mediloon therefore takes an integrated approach. The various digital building blocks are offered within one shared platform.

For pharmacies, that means above all fewer parallel systems and a more consistent digital presence.

Go-live in 14 days

Mediloon usually sets up the website and app within 14 days.

Existing systems, workflows, and technical prerequisites are reviewed first, after which the website and app are configured or connected.

The concrete effort depends on the existing infrastructure, the interfaces required, and the individual needs of the pharmacy.

Data protection and hosting in Germany

With prescription and health data in particular, data protection and information security play a central role.

Mediloon works in a GDPR-compliant way and hosts pharmacy and patient data in Frankfurt am Main. No data is transferred to third countries.

For pharmacies, it is important to examine such points closely when choosing an app provider.

Why your own app is worth considering

Mail-order and platform providers have made digital ordering and prescription submission a matter of course for many patients.

The local pharmacy, however, has different strengths:

Your own pharmacy app can help make those advantages visible and reachable digitally too.

This is not about replacing the pharmacy with an app. It is about making the route to your own pharmacy easier.

In brief

Compared with a mere platform listing, your own pharmacy app offers several advantages:

Mediloon bundles these functions in one shared platform and provides pharmacies with a branded patient app under their own identity.