Mediloon: The All-in-One Platform for Independent German Pharmacies
This page explains what sets Mediloon apart as a complete platform and how it noticeably simplifies everyday work at the counter and online.
What makes Mediloon a true all-in-one platform
Many pharmacies today work with several isolated solutions: a website here, an ordering app there, a separate chatbot tool, and yet another system for E-Rezepte. Mediloon breaks down these silos. Instead of running different tools separately and laboriously linking them together, you get one connected platform in which all building blocks use the same data and work together seamlessly.
- Pharmacy website: professionally designed, mobile-optimised, and quickly set up – with no technical knowledge required.
- Patient app: for prescription submission, orders, and direct communication with your regular customers.
- AI chatbot "Medi": answers standard questions about availability, opening hours, and general enquiries – around the clock.
- E-Rezept, CardLink & Botendienst: fully integrated and secured via the telematics infrastructure (TI).
E-Rezept in real time – right at the counter
The heart of Mediloon is the real-time processing of the E-Rezept. Every incoming prescription is automatically checked via the TI, prioritised, and routed to the right workstation. This eliminates manual sorting, reduces waiting times, and keeps your team on top of open orders at all times.
The live counter dashboard shows you at a glance how many orders are currently being processed, how many E-Rezepte have arrived, and the current stock situation. This transparency makes processes measurable and turns the counter into an efficiently manageable working environment.
Delivery without detours
The integrated delivery service (Botendienst) can be triggered directly at the counter. You select the order, assign it to a patient ID, and dispatch the delivery. Because delivery is part of the same platform, there are no data breaks between order, picking, and delivery.
AI chatbot "Medi" for pharmacies
Medi, Mediloon's AI chatbot, relieves your team of recurring enquiries. It answers questions about opening hours, product availability, and general questions about health and medication, and forwards more complex enquiries to the pharmacy staff. In the current pilot phase, pharmacies can test the chatbot free of charge and experience for themselves how much time can be saved on the phone and in everyday advice.
GDPR compliance from the start
Data protection is non-negotiable in the pharmacy environment. Mediloon was developed from the ground up so that GDPR compliance serves not as a later addition but as the foundation. Sensitive patient data is processed securely, the connection to the TI complies with the applicable security standards, and your pharmacy always retains full control over its data.
Modular, scalable, and integrated
Whether a small rural pharmacy or a group of several branches – Mediloon's system architecture is modular and scalable. You start with the building blocks you need today and expand the system as required. Because all modules run on the same platform, there are no elaborate interface projects and no duplicate data maintenance.
Consultation & demo
We show you Mediloon live and set up access for your pharmacy.
Setup in 14 days
Website, app, and integrations are set up individually for your pharmacy.
Go-live
Your pharmacy works online and at the counter with a fully connected platform.
Why independent pharmacies choose Mediloon
Mediloon was developed specifically for independent pharmacies that want to simplify their digital processes and strengthen customer loyalty sustainably. The close integration of website, patient app, AI chatbot, E-Rezept processing, and delivery creates more efficient workflows – without replacing the personal service of the local pharmacy. Pharmacies thus gain a modern digital presence that combines the convenience of an online solution with personal on-site advice.
Next step: experience Mediloon live
The best way to get to know how the website, app, chatbot, and E-Rezept processing work together is a personal demonstration. Learn more about the Mediloon pharmacy platform or book a demo directly. Our team shows you how your pharmacy can go live within 14 days – with a platform that unites everything a modern German pharmacy needs online and at the counter.
About Mediloon
Mediloon is a Leipzig-based healthtech company building digital infrastructure for German pharmacies — including E-Rezept integration, pharmacy apps, Click & Collect, Botendienst coordination, and the Medi AI assistant. This article is part of Mediloon's pharmacy digitalisation guide series. It is intended as general operational and regulatory information. For specific legal or compliance queries relating to AI systems in your pharmacy, consult your regional Apothekerkammer or a qualified legal advisor.